Serving families of critically ill inpatient in hospitals by providing affordable lodging, transportation for families whose members are facing a health crisis.

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Changing lives, one family at a time. You can help us make a difference in many simple ways by just asking us how to get involved. Only together can we truly make a difference in their time of need.

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No family should ever feel alone in a time of need, especially during unexpected medical emergencies. That is why The Palmetto Palace needs the support of those willing to give a little in order to accomplish something so great.

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 icon-globe Coordination of Care across Settings through Promoting Patient Centered Care by Connecting People & Helping Families

According to the Transitional Care Leadership Summit, older adults experience more than 13 million transitions across the continuum of care a year, and these transitions can be risky and confusing when there is inadequate coordination among professionals and/or information provided to patients and families.

Mission: The Palmetto Palace provides patient-centered care in the hospital and after the transition home by supporting the needs of families caring for a loved one in medical crisis and to enhance the quality of life for individuals facing a life-threatening illness or chronic disease regardless of preference or background.

Background: According to the National Association of Hospital Hospitality Houses (NAHHH), the need for families and caregivers to have access to affordable accommodations has increased significantly during the past ten years. Of the more than 500 Hospitality Houses worldwide, almost all operate at or near 98 percent occupancy rate, and 40 percent of those Houses are working on expansion efforts to accommodate long waiting lists.

Research suggests that the need for families and caregivers to be close in proximity to their loved one is crucial in the quality of care as proximity or “to be near the patient” has consistently and universally been ranked by family members as one of the most important need when experiencing ICU hospitalization.

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The Need: Critical illness occurs without warning, leaving families feeling vulnerable and helpless with no clear knowledge of what to expect from healthcare professionals or patient outcome, especially for rural medically under-served consumers and caregivers.

Education facilitates the families and caregivers’ understanding of the care the patient is receiving. In South Carolina, we have over 770,000 family caregivers who provide nearly 737 million hours of unpaid care each year.

Impact: During the spring of 2011 and 2012, Palmetto Palace served eighty-five (85) families from three states, including 12 counties in SC for a total of 149 hotel nights, 1,700 hospital meal vouchers, distributed 1,400 care bags and 600 box lunches to caregivers in ICU waiting rooms.

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